Privacy Policy

We collect information that you voluntarily provide when you interact with our website, including when you submit a form, contact us, or otherwise communicate with us. This information may include:

• Contact information, such as your name, email address, phone number, and mailing address
• Information related to a possible excess proceeds claim, such as property address, county, state, former owner name, type of sale, and relationship to the property or former owner
• Information you include in messages, inquiries, or communications with us
• Information about your professional status, if you are an attorney, Realtor, title professional, or other professional submitting a referral

We also collect certain information automatically when you visit our website, including:

• Log data, such as your IP address, browser type, operating system, referring URL, pages viewed, and the dates and times of your visits
• Device information, such as device type, screen resolution, and language settings
• Usage data, such as how you interact with our website, which pages you visit, and how long you spend on each page

We use the information we collect for the following purposes:

• To respond to your inquiries, requests, and communications
• To provide educational information about excess proceeds, surplus funds, and related topics
• To conduct preliminary educational reviews of possible excess proceeds claims
• To coordinate referrals between consumers and qualified professionals, where appropriate and requested
• To improve our website, educational content, and user experience
• To comply with legal obligations and enforce our terms and policies
• To protect the rights, property, and safety of NEPEX, our users, and the public
• To communicate with you about updates, educational resources, and developments related to excess proceeds

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, data storage, analytics, email delivery, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• With professional partners: If you request a referral to an attorney, title professional, or other qualified professional, we may share your information with those professionals to facilitate the referral, subject to your consent where required by applicable law.
• As required by law: We may disclose information if required to do so by law, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to comply with legal obligations, protect our rights, or protect the safety of our users or the public.
• In connection with a business transfer: If NEPEX is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
• With your consent: We may share your information with third parties when you have given us your consent to do so.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and support our educational mission. Cookies are small text files placed on your device by websites you visit.

We use the following types of cookies:

• Essential cookies: Necessary for the basic functioning of our website, including form submissions and security features.
• Analytics cookies: Help us understand how visitors use our website, which pages are most frequently visited, and how users navigate through our content. We use this information to improve our educational resources.
• Functional cookies: Remember your preferences and settings to provide a more personalized experience.

Most web browsers allow you to control cookies through browser settings. You can typically configure your browser to reject cookies, delete existing cookies, or alert you when cookies are being placed. Please note that disabling cookies may affect the functionality of certain features on our website.

Our website may include links to third-party websites, plugins, and services. These third parties have their own privacy policies, and we encourage you to review them before providing any personal information. We are not responsible for the privacy practices or content of third-party websites.

We use the following third-party services on our website:

• Cloudflare Turnstile: A CAPTCHA service used to protect our forms from spam and abuse. Cloudflare's privacy policy governs the data collected through Turnstile.
• Analytics services: We may use third-party analytics services to understand website usage patterns. These services may collect information about your device, browser, and browsing behavior.

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the nature of the information, the purposes for which it was collected, legal retention requirements, and our operational needs.

We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect against unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit, secure server infrastructure, access controls, and regular security reviews.

However, no method of electronic storage or transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You use our website and submit information at your own risk.

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete personal information
• The right to request deletion of your personal information, subject to certain exceptions
• The right to opt out of certain data processing activities
• The right to receive your personal information in a portable format
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the time period required by applicable law. We may need to verify your identity before processing your request.

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly. If you believe we may have collected information from a child under 13, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated policy on this page and update the effective date. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Phone: (855) 555-1234
• Mail: National Excess Proceeds Exchange, Attn: Privacy Office, [Street Address], [City, State ZIP]

You may also contact us through our website contact form.